Facilitation Center Service
We have assigned dedicated personnel to attend visitors and phone calls from our valued clients, in terms of the following priorities:
Priority #1: Attend visiting pensioners and receive pension bills & option forms.
Priority #2: Attend telephonic queries – 051-9270738.
Priority #3: Attend representatives of pensioners and executive authorities.
• Normal complaints are handled by DCMA and Group Officer.
• Serious complaints are personally handled by the Controller.
Note: Our valued pensioners are requested not to visit the sections of CMA (OP) as they are essentially manned by our operating staff. Please feel free to meet our Accounts Officers, Group Officer, Deputy Controller and the Controller, any time during office hours.
Controller can be reached at 051-9270740 and preferably firstname.lastname@example.org
Dy. Controller: 051-9070739
Facilitation Centre: 051-9270738, 9272492, 9270721-28 Ext: 273, Fax: 051-9273612